Here to keep you streaming
Get direct assistance with device setup, order tracking, or hardware compatibility questions. Our dedicated North American support team is available seven days a week to ensure you never miss a kickoff or premiere.
Self-service & direct channels
Digital Setup Guide
Track Your Order
30-Day Guarantee
Follow our comprehensive digital setup guide and high-definition video tutorials to configure your streaming device in under two minutes. Learn how to connect your remote and launch your pre-loaded entertainment app.
Every NovaBox order ships free with tracking. Enter your carrier details to view live shipment progress, estimated delivery times, and manage your delivery preferences directly with the carrier.
Every device is backed by our risk-free trial. Contact us within thirty days of delivery for a hassle-free, full refund if you are not completely satisfied with your streaming experience.
Submit a support ticket
Our North American support team is available seven days a week. Submit your technical or pre-sales inquiry here and expect a detailed response from a real human within twelve hours.